We’re Here to Help
Have questions about our candles, fragrances, or ordering process? We’ve gathered some of our most common questions below. If you still need help, we’d love to hear from you.
About Our Products
Where are Story Wick Co. products made?
Story Wick Co. products are thoughtfully handcrafted in small batches with care and attention to detail. Each item is created with the goal of bringing warmth, comfort, and beautiful fragrance into your home.
What type of wax do you use?
Our candles are made with quality wax and carefully selected fragrance oils to create a beautiful scent experience.
How strong are your candles?
Fragrance strength can vary depending on the scent and the size of the space. We carefully balance our fragrance blends to create an enjoyable experience without being overwhelming.
How long should I burn my candle?
For the best experience, we recommend allowing your candle to burn long enough for the wax to melt evenly across the surface during the first burn. This helps prevent tunneling and allows your candle to perform its best.
How long do candles last?
Burn time depends on the size of the candle and how it is cared for. Following proper candle care will help you get the most enjoyment from your candle.
Candle Care
How do I get the best performance from my candle?
For the best results:
- Trim your wick to about ¼ inch before each burn
- Allow the wax to melt evenly across the top during the first burn
- Do not burn your candle for more than 4 hours at a time
- Never leave a burning candle unattended
Why does my candle look different from another?
Because our products are handcrafted in small batches, slight variations in color, texture, or appearance may occur. These unique details are part of what makes handmade products special.
Ordering & Shipping
How long does it take to receive my order?
Orders are carefully prepared and packaged before shipping. Processing times may vary depending on order volume and seasonal demand. You will receive tracking information once your order has shipped.
Do you offer local pickup?
Yes! Local pickup options may be available for customers in the area. Please contact us if you have questions about pickup availability.
Do you offer gift options?
Absolutely! Our candles and home fragrances make thoughtful gifts for birthdays, holidays, housewarmings, and everyday moments when you want to make someone feel special.
Returns & Exchanges
What is your return policy?
Because our products are handmade and fragrance preferences are personal, please review our return policy for details. If you have an issue with your order, please reach out and we will do our best to help.
What if my order arrives damaged?
We carefully package every order, but if your item arrives damaged, please contact us as soon as possible with photos so we can assist you.
Fragrance Questions
How do I choose the right scent?
Choosing a scent is personal! We recommend reading the fragrance notes and descriptions to find the scent that matches the feeling you want to create.
Looking for something cozy? Try warm bakery and seasonal scents.
Looking for something fresh? Try clean, airy, or botanical fragrances.
Looking for something relaxing? Try soft woods, herbs, or calming blends.
Do you offer samples?
We recommend trying our wax melts as a great way to explore new fragrances before committing to a larger candle.
Still Have Questions?
We’re always happy to help.
Send us a message and we’ll be glad to assist you in finding the perfect scent for your space.
Every home has a story. Let us help you fill yours.